This course is designed to empower leaders with the tools and strategies necessary to build a high-performance customer experience (CX) team. It offers a comprehensive approach to assembling a team that not only excels in delivering outstanding customer experiences but also sets your brand apart in the competitive marketplace.
Learn how to unite your organisation around a customer-centric mindset, define key roles and responsibilities for CX success, and enhance team dynamics for better collaboration and engagement.
By the end of this course, participants will:
- Understand the essential components of a high-performing CX team.
- Learn how to align team members towards a unified vision for CX excellence.
- Acquire strategies to unlock the full potential of each team member, fostering a culture of accountability and care.
- Master the art of creating and maintaining a healthy team dynamic, conducive to innovation and peak performance.
- Gain access to invaluable resources and templates for team identity, personal user manuals, team retrospectives, and an accountability model.
This course addresses common obstacles faced when building a CX team, such as:
- Lack of alignment and uncoordinated efforts leading to underperformance.
- The prevalence of siloed expertise without effective integration.
- Team members' fears and imposter syndrome hindering open communication and authenticity.
- The absence of a nurturing environment that encourages team members to show up as their authentic selves.
Date: 18 June 2024
Time: 09h00 - 15h00 (GMT+2)
BrandLove is a leading provider of transformative learning experiences that enable individuals and teams to represent their brand with excellence and deliver exceptional customer experiences.
| Recent events by BrandLove | City | Date posted | |
| CX Mastery Masterclass: Building a high-performance customer experience (CX) team | Zoom | - 18 Jun 2024 | |
| CX Mastery Masterclass: Revolutionise the employee experience with journey mapping | Zoom | - 25 Jun 2024 | |
| Mastering Customer Experience Value: Metrics, measurements, and return on investment (ROI) | Zoom | - 9 Jul 2024 | |
| CX Mastery Masterclass: Drive customer experience change and activation amidst complexity | Zoom | - 23 Jul 2024 | |
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